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For the first time since joining my domain hosting provider, JustHost, I actually experienced a server problem. That’s not bad, one problem every four or five years. So I contacted support and asked them what the problem was. This is their reply:
Hello, Thank you for contacting technical support, I am sorry to hear that you are experiencing this issue!
During the morning of August 2, 2013, Endurance International Groups data center in Provo, UT experienced unexpected issues that impacted customers of bluehost, HostGator, HostMonster and JustHost. Company websites and some phone services were affected as well.
Many of our customers sites are back online. Some customers may continue to experience intermittent access to email, cPanel, their site and experience slowness until services are fully restored. Customer should not experience any loss of data.
The resources of our entire company are focused on the recovery, including our executive team, which is leading these efforts from our command center in Burlington, MA. The team will issue updates at enduranceresponse.com every 30 minutes until all customer services are restored, as well as our Facebook and Twitter pages. Following the restoration of services, Endurance will conduct a thorough review of this incident.
Ron LaSalvia, Chief Operating Officer, has expressed his message to customers, We understand that your sites are your lifeblood, as well as the engine to our economy, and we have committed all company resources, nationwide to a swift resolution and full restoration.
Our most recent update: 8PM EST
In the last hour, we got all customers back online. Customers may continue to experience some minor service disruptions while we restore full redundancy.
Thank you for your patience, and you should be back up and running now. If you are still experiencing any issues, please let us know.
Thank you, Brittany, Web Advisor, Justhost.com
So how long did it take to get the KingSolutions web site back online? Well, after deciding to have a cup of tea (a typical English pursuit) and cut the grass, I returned to my computer to find everything up and running again. So in total I guess my web site was down for about 45 minutes. Given this was a major issue at the Endurance International Groups data center in Provo, UT, I think everyone concerned should be congratulated and given a pat on the back for doing such a good job. Well done guys and gals.
Well, I hope you found something useful and enjoyed this article, Server Down.
